FAQ

THE MOST COMMON QUESTIONS

Who creates your yarn?

All of my yarns are hand dyed, labelled and packaged by myself.
Where are you located & do you have a brick and mortar store?

I currently dye out of a studio in Cincinnati, OH. I do not currently have a brick and mortar store. Yarn can be purchased directly from the online site, at some local stores and you can find me at local craft shows.
Where do you source your yarn?

I source my yarn from several wholesalers. One of my Merino wools are sourced directly from Uruguay and my cotton yarn is 100% organic.
How long will it take to get my order?

In-stock inventory will be processed and shipped in 2-5 business days. Shipping timelines depend on location but may take 10-14 business days. If you haven't received your order after 24 business days, please email us at tashastangledcreations@gmail.com. Several of our items are made to order. These take extra processing time. Please allow 10-14 days for processing and shipping. If you have any questions, please reach out to tashastangledcreations@gmail.com. For special orders, pre-orders, and wholesale inquiries, please contact us at tashastangledcreations@gmail.com.
What if I want to return an item?

If you are not completely happy with your order, you may return it for a refund or exchange within 14 days of receiving your items. Refunds will only be issued for items returned in their original state (e.g. yarn cannot be wound/caked, knitted or crocheted).
What if I want to exchange an item?

Currently we do not offer exchanges. If you are unhappy with your purchase, you may process a return. If you have questions, please reach out at tashastangledcreations@gmail.com.
Where do you ship items?

At this time I ship to North and South America.
How do I care for my yarn?

For Non Superwash Wool I recommend hand washing with cold water and a mild detergent. Lay flat to dry. Superwash Wool may be machine washed with cold water on the delicate cycle with a mild detergent. Lay flat to dry. For Organic Cotton Yarn machine wash with cold water and tumble dry on low.
Does your yarn bleed?

I take every effort to set all dyes during the dyeing cycle process. All yarns are rinsed in a mild detergent to remove excess dyes. However, bleeding of color can still occur, especially in dark colors, bright pinks, deep reds and bright blues. I recommend washing/blocking projects in cold water to minimize bleeding.

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