STORE POLICY
PRIVACY & SAFETY
At our business, we take privacy and safety seriously. We are committed to protecting your privacy and personal information. We only collect the necessary information needed to process your order and fulfill your requests. We will never sell or share your personal information with third parties for marketing purposes. We use industry-standard security measures to protect your payment information when you make a purchase on our website. All payment transactions are encrypted and processed through a secure payment gateway. We take steps to protect your personal data from unauthorized access or disclosure. We limit access to your personal data to authorized personnel and use industry-standard security measures to protect against data breaches.
We take great care when packaging and shipping our products to ensure they arrive to you safely. All orders are securely packaged and shipped with reliable carriers.
Our website is intended for users who are 18 years of age or older. We do not knowingly collect information from users under the age of 18.
If you have any questions or concerns, please do not hesitate to contact us.
WHOLESALE INQUIRIES
Thank you for your interest in our business. We offer discounted pricing to wholesale customers who meet our minimum order requirements. The discount will depend on the quantity and type of yarn ordered. Please contact us for more information on our pricing.​ Wholesale orders are shipped via a carrier of our choice, and shipping costs are calculated based on the weight and destination of the order. We can provide a shipping estimate upon request. We accept payment by credit card or bank transfer for wholesale orders. Payment is due at the time of order placement.
We can accommodate some custom requests for wholesale customers, such as custom dye colors or unique fiber blends. Please contact us for more information on our custom order process.
Wholesale orders are final sale and cannot be returned or exchanged, except in cases of defective or damaged products.
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If you are interested in placing a wholesale order or have any further questions, please do not hesitate to contact us. We look forward to the opportunity to work with you!
PAYMENT METHODS
We accept all major credit and debit cards: Visa, MasterCard, American Express, and Discover cards. You can enter your card information securely on our website during the checkout process. If you have a gift card or store credit, you can use it to pay for your order during checkout.
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Please note that we do not accept cash, checks, or money orders as payment for online orders.
We take the security of your payment information seriously and use industry-standard encryption to protect your data during transmission. If you have any concerns about the security of your payment information, please contact us.
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If you need further assistance with payment methods or have any questions, please do not hesitate to contact our customer service team. We are happy to help.